Contact UsPhone
03 288 0404 (Ext 1404) Mobile: 021 552 587 [email protected] Operating Hours Mon-Fri 9:00am-5:00pm Address Level 1. The Awly Building, 293 Durham Street, Christchurch 8013 |
Email Your Enquiry |
Dispute Resolution
What should you do if something goes wrong?
Our Internal Complaints Process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaints manager is Alistair Bean who can be reached via email at [email protected] or 03 288 0404. Alistair will reply to you within 24 hours.
Our External Complaints Process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited. This service will cost you nothing and will help us resolve any disagreements.
Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service
[email protected]
PO Box 5967
Lambton Quay
Wellington 6145
Telephone: (Call Free) 0800 347257 or
(Wellington) (04) 472FSCL (472 3725)
Fax: (04) 472 3728
What should you do if something goes wrong?
Our Internal Complaints Process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaints manager is Alistair Bean who can be reached via email at [email protected] or 03 288 0404. Alistair will reply to you within 24 hours.
Our External Complaints Process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Limited. This service will cost you nothing and will help us resolve any disagreements.
Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service
[email protected]
PO Box 5967
Lambton Quay
Wellington 6145
Telephone: (Call Free) 0800 347257 or
(Wellington) (04) 472FSCL (472 3725)
Fax: (04) 472 3728
